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Manage: Troubleshooting users login issues

Here are basic steps for troubleshooting when new user reports general "unable to login" message to some application utilizes common login/account management of manage/auth.

  • In manage.attracs.com
    • Verify that user is added to correct organization, and that user is added to team that has access to application.
  • in manage.auth0.com
    • Search for user under User Management
    • Verify that email is set correctly
    • Verify that user has verified the account creation (email sent to the registered address):
    • If account is still pending -state, you can try sending the verification email again under Actions
    • You can also unblock user, if user has managed to get the account blocked.
    • Check logs for errors
      • auth0 only shows two days of log history
      • actions are stored in platform-trace-stable log in attracs-services-195009 project https://cloudlogging.app.goo.gl/6DpkD5ytsvHRyZVy5
        • you can search log with email, auth0 hash or ip address for troubleshoot login issue