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Client Problems with MAPS

Clients may sometimes have trouble opening maps. We're not sure why this happens, but it's rare. Solution is to delete user's RDS-Profile. When login again it will create new user profile.

How To solve this problem:

  1. Kick out user who has problems with maps How to end user session and process when patching client (https://app.clickup.com/2496230/docs/2c5q6-69975/2c5q6-261635)
  2. Login backendsrv-1 (10.171.0.24)
    1. locate to \\backendsrv-1\edgeUserData or D:\edgeUserData from backendsrv-1
    2. remove users folder who has problems with maps
      1. can be done right click on folder ➝ delete or
    3. powershell (admin) D:\edgeUserData\ ➝
rm firstname.lastname